Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Good core functionality but some reports require manual export before we can use them properly.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.