Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.