Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.