Good core functionality but some reports require manual export before we can use them properly.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.