Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.