We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.