The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.