The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.