Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

Good core functionality but some reports require manual export before we can use them properly.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.