We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Good core functionality but some reports require manual export before we can use them properly.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Works reliably day-to-day, but customization requests go through a slow ticketing process.