KeystoneSuite
KeystoneSuite Verified
keystonesuite.co
3.2 stars 3.2 / 5 · 49 Reviews Member Experience & CRM
Average Rating
3.2/5
49 Reviews

Filtered Reviews

Review Time

Mariam El-Sayed
Mariam El-Sayed
1 month ago
2 stars
Not what we expected
The pricing model changed after our first renewal and wasn't clearly communicated upfront.
May 2026
Kavita Iyer
Kavita Iyer
1 year ago
2 stars
Steep learning curve
The pricing model changed after our first renewal and wasn't clearly communicated upfront.
Response from KeystoneSuite
Thank you for the honest feedback -- this isn't the experience we want for our clients. We'd like to follow up directly.
June 2025
Khalid Nasser
Khalid Nasser
5 months ago
3 stars
Fair value for price
It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.
Response from KeystoneSuite
We appreciate you flagging this. Our product team has this on the roadmap for an upcoming release.
January 2026
Siti Tran
Siti Tran
1 year ago
4 stars
Great support team
The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.
Response from KeystoneSuite
Thank you for the kind words! We're glad the rollout went smoothly for your team.
June 2025
Ivan Dvorak
Ivan Dvorak
1 year ago
3 stars
Average support
Good core functionality but some reports require manual export before we can use them properly.
June 2025
Soo-jin Kim
Soo-jin Kim
2 months ago
5 stars
Strong ROI
Pricing was transparent from the start and there haven't been any surprise fees since we signed on.
Response from KeystoneSuite
Thanks for the feedback! Our team will pass this along -- great to hear the platform is delivering value.
April 2026
Valentina Rodriguez
Valentina Rodriguez
6 months ago
3 stars
Fair value for price
Good core functionality but some reports require manual export before we can use them properly.
December 2025
Anastasia Kowalski
Anastasia Kowalski
7 months ago
3 stars
Average support
Setup took longer than the sales team estimated, though the end result works well enough for our needs.
November 2025
Raj Sharma
Raj Sharma
7 months ago
3 stars
Mixed experience
It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.
Response from KeystoneSuite
Thanks for the honest feedback. We're actively working on improving the areas you mentioned.
November 2025
Elena Popescu
Elena Popescu
1 year ago
3 stars
Some rough edges
Good core functionality but some reports require manual export before we can use them properly.
Response from KeystoneSuite
We appreciate you flagging this. Our product team has this on the roadmap for an upcoming release.
May 2025
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