The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.