Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.