We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Good core functionality but some reports require manual export before we can use them properly.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.