The onboarding flow is intuitive enough that we didn't need much training for new staff.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.