Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Good core functionality but some reports require manual export before we can use them properly.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.