Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.

We evaluated several platforms and this one had the best fit for our group lending model. Support has been responsive whenever we've run into configuration questions.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.