It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

It does what it says, but the interface feels dated in a few places. Support is fine, just not fast.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.

Good core functionality but some reports require manual export before we can use them properly.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.

We hit several bugs in the first two months that support took a while to acknowledge, let alone fix.