Pricing was transparent from the start and there haven't been any surprise fees since we signed on.

The pricing model changed after our first renewal and wasn't clearly communicated upfront.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

The learning curve was steeper than expected for our non-technical staff, and training materials were thin.

Works reliably day-to-day, but customization requests go through a slow ticketing process.

Rollout across our branches went smoother than we expected. The mobile app for field agents has cut down on paperwork significantly.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Good core functionality but some reports require manual export before we can use them properly.

Implementation dragged on nearly twice as long as promised, which delayed our own rollout to branches.