Works reliably day-to-day, but customization requests go through a slow ticketing process.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

Integration with our existing accounting system was straightforward via their API. Documentation is clear and their support team responds within hours.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

The onboarding flow is intuitive enough that we didn't need much training for new staff.

The reporting module alone justified the switch. Regulatory submissions that used to take days now take hours.

Our default rates improved after switching, mostly thanks to the automated collections workflows and reminders.

Implementation took about six weeks and the vendor's team was hands-on throughout. Our loan officers picked it up quickly and turnaround times have dropped noticeably.

Setup took longer than the sales team estimated, though the end result works well enough for our needs.